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MUSA BHAI — RETURN & EXCHANGE POLICY
www.musabhai.com | Lahore, Pakistan
Last Updated: June 2026
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At Musa Bhai, your satisfaction is our top priority. We want you
to love every piece you order. If for any reason you are not
completely happy with your purchase, we are here to help.
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RETURN & EXCHANGE WINDOW
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We offer a 7-DAY Return & Exchange Policy.
You may request a return or exchange within 7 days of receiving
your order. After 7 days, unfortunately we are unable to accept
any return or exchange requests.
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CONDITIONS FOR RETURN & EXCHANGE
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To be eligible for a return or exchange, the following conditions
must be met:
- The item must be returned within 7 days of delivery
- The item must be unused, unworn, and unwashed
- All original tags and packaging must be intact
- The item must be in the same condition as when it was delivered
- A photo/video of the item must be shared at the time of complaint
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ITEMS ELIGIBLE FOR RETURN & EXCHANGE
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✔ Wrong item delivered
✔ Defective or damaged item received
✔ Size issue (exchange only — subject to stock availability)
✔ Colour significantly different from what was shown online
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ITEMS NOT ELIGIBLE FOR RETURN & EXCHANGE
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✖ Items returned after 7 days of delivery
✖ Used, washed, or altered items
✖ Items without original tags or packaging
✖ Sale / discounted items (unless defective)
✖ Customised or stitched-to-order items
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HOW TO REQUEST A RETURN OR EXCHANGE
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Step 1: Contact us within 7 days of receiving your order
Step 2: Share your Order ID, name, and reason for return/exchange
Step 3: Send clear photos or a video of the item
Step 4: Our team will review and confirm eligibility within 24–48 hours
Step 5: Send the item to us via courier (address provided by our team)
Step 6: Once received and inspected, exchange or refund will be processed
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SHIPPING CHARGES FOR RETURNS
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- If the return is due to OUR mistake (wrong or defective item):
→ Musa Bhai will bear the return shipping cost
- If the return is due to change of mind or size issue:
→ The customer will bear the return shipping cost
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REFUND POLICY
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- Refunds are processed after the returned item is received and
inspected by our team
- Refunds will be issued via bank transfer or store credit
within 5–7 business days of approval
- Original shipping charges are non-refundable
- Cash on Delivery (COD) orders will receive refunds via
bank transfer only
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EXCHANGE POLICY
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- Exchanges are subject to stock availability
- If the requested size or colour is not available, a refund
or store credit will be offered instead
- Only one exchange is allowed per order
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CONTACT US FOR RETURN & EXCHANGE
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To initiate a return or exchange, please contact us through
any of the following:
WhatsApp : 03251509900
Email : info.musabhai@gmail.com
Website : www.musabhai.com
Address : Lahore, Pakistan
Instagram : Musa_bhai001
Facebook : facebook.com/profile.php?id=61583633977104
Our customer support team is available 7 days a week to assist you.
We aim to respond to all queries within 24 hours.
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IMPORTANT NOTES
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- Please do not send items back without prior confirmation from
our team, as unannounced returns will not be accepted
- Musa Bhai reserves the right to refuse a return or exchange
if the above conditions are not met
- This policy applies to all orders placed on musabhai.com
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© 2026 Musa Bhai. All Rights Reserved. Lahore, Pakistan.
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