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MUSA BHAI — PRIVACY POLICY
www.musabhai.com | Lahore, Pakistan
Last Updated: June 2026
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Welcome to Musa Bhai — your trusted women's fashion destination in Pakistan. We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your information.
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1. INFORMATION WE COLLECT
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When you shop at musabhai.com, we may collect the following personal information:
- Full name and shipping address (city, province, Pakistan)
- Email address
- WhatsApp / mobile phone number
- Order history and product preferences
- Payment details (processed securely — we do not store card numbers)
- Device information and browsing behaviour via cookies
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2. HOW WE USE YOUR INFORMATION
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We use your personal information for the following purposes:
- To confirm, process, and deliver your orders on time
- To send order updates and shipping notifications via WhatsApp or email
- To personalise your shopping experience with styles you'll love
- To send promotional offers, new arrivals, and sale alerts (only if you have opted in)
- To respond to your queries and support requests
- To improve our website, product range, and customer service
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3. PRICING & PAYMENT POLICY
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- All prices are displayed in Pakistani Rupees (PKR)
- Free Shipping is available on all orders above Rs. 7,999
- Summer Sale is currently active — up to 50% off on selected items
- Newsletter subscribers receive 10% off their first purchase
- Prices are subject to change during sale periods without prior notice
- Payment is accepted securely through our Shopify-powered checkout
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4. RETURN & EXCHANGE POLICY
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We want you to love every purchase. Our return and exchange policy is as follows:
- Returns and exchanges are accepted — please contact us within the eligible time window after receiving your order
- Items must be unused, unwashed, and in their original condition with all tags intact
- Sale and discounted items may have restricted return eligibility
- Shipping charges for returns may be borne by the customer, unless the item received is defective or incorrect
- To initiate a return or exchange, please contact us via:
WhatsApp: 03251509900
Email: info.musabhai@gmail.com
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5. COOKIES & TRACKING
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We use cookies to remember your cart, wishlist, size preferences, and browsing history so your shopping experience is smooth and personalised. You may choose to disable cookies in your browser settings, however some features of our website may not function correctly as a result.
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6. THIRD-PARTY SHARING
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We only share your personal data with trusted courier and payment processing partners, strictly to fulfil your order. We do not share, sell, rent, or trade your personal information with advertisers or any other third parties for marketing purposes.
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7. DATA SECURITY
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Your personal information is protected using SSL (Secure Socket Layer) encryption technology. All data transmitted between your device and our website is encrypted to prevent unauthorised access. We take all reasonable measures to ensure your information remains safe and secure.
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8. SOCIAL MEDIA & NEWSLETTER
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- Follow us on Facebook: facebook.com/profile.php?id=61583633977104
- Follow us on Instagram: @boutique_wala.pk
- Subscribe to our newsletter and enjoy 10% off your very first order
- You can unsubscribe from marketing emails or WhatsApp updates at any time by contacting us or clicking the unsubscribe link in our emails
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9. YOUR RIGHTS
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You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us directly through the details below.
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10. CHILDREN'S PRIVACY
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Our website is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will take appropriate action.
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11. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed.
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12. CONTACT US
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If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to reach out to us:
Brand Name : Musa Bhai
Website : www.musabhai.com
Email : info.musabhai@gmail.com
WhatsApp : 03251509900
Address : Lahore, Pakistan
Facebook : facebook.com/profile.php?id=61583633977104
Instagram : @Musabhai001
We are here to help and will respond to your query as soon as possible.
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© 2026 Musa Bhai. All Rights Reserved. Lahore, Pakistan.
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